{"id":3,"date":"2021-02-05T17:34:55","date_gmt":"2021-02-05T17:34:55","guid":{"rendered":"https:\/\/macchina.vamtam.com\/?page_id=3"},"modified":"2026-08-19T09:04:13","modified_gmt":"2026-08-19T09:04:13","slug":"privacy-policy","status":"publish","type":"page","link":"https:\/\/360.era-solutions.com\/sonoma\/privacy-policy\/","title":{"rendered":"Privacy Policy"},"content":{"rendered":"\t\t
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Effective Date:<\/b>\u00a0August 18, 2026
Last Updated:<\/b>\u00a0August 18, 2026<\/p>\n

Sonoma Auto Tech (\u201cSonoma Auto Tech,\u201d \u201cwe,\u201d \u201cus,\u201d or \u201cour\u201d) respects your privacy and is committed to protecting the personal information you provide to us. This Privacy Policy explains how we collect, use, disclose, and protect information when you visit our website, communicate with us, request automotive services, schedule an appointment, or otherwise interact with Sonoma Auto Tech.<\/p>\n

By using our website or providing information to us, you acknowledge the practices described in this Privacy Policy.<\/p>\n

1. Information We Collect<\/h2>\n

We may collect personal information that you voluntarily provide to us, including:<\/p>\n

    \n
  • Name<\/span><\/li>\n
  • Telephone number<\/span><\/li>\n
  • Email address<\/span><\/li>\n
  • Mailing or billing address<\/span><\/li>\n
  • Vehicle year, make, model, VIN, license plate number, mileage, and other vehicle information<\/span><\/li>\n
  • Service and repair history<\/span><\/li>\n
  • Appointment information<\/span><\/li>\n
  • Service requests and descriptions of vehicle problems<\/span><\/li>\n
  • Communications with our staff or automated systems<\/span><\/li>\n
  • SMS\/text message communications<\/span><\/li>\n
  • Information provided during telephone calls<\/span><\/li>\n
  • Payment and transaction information<\/span><\/li>\n
  • Information submitted through website forms, appointment requests, or other communication channels<\/span><\/li>\n<\/ul>\n

    We may also automatically collect certain information when you visit our website, including IP address, browser type, device information, pages visited, referring website, and other website usage information.<\/p>\n

    2. How We Use Your Information<\/h2>\n

    We may use the information we collect to:<\/p>\n

      \n
    • Schedule, confirm, modify, and manage automotive service appointments<\/span><\/li>\n
    • Provide estimates, quotes, pricing information, and service information<\/span><\/li>\n
    • Diagnose, service, maintain, and repair vehicles<\/span><\/li>\n
    • Communicate regarding the status of a vehicle or repair<\/span><\/li>\n
    • Send appointment confirmations and reminders<\/span><\/li>\n
    • Send directions, shop information, hours, and other information requested by customers<\/span><\/li>\n
    • Respond to questions and customer service requests<\/span><\/li>\n
    • Process transactions and maintain service records<\/span><\/li>\n
    • Communicate with employees and authorized personnel regarding customer appointments and service requests<\/span><\/li>\n
    • Improve our website, customer service, and business operations<\/span><\/li>\n
    • Prevent fraud, misuse, and security incidents<\/span><\/li>\n
    • Comply with applicable legal and regulatory requirements<\/span><\/li>\n<\/ul>\n

      3. AI-Assisted Communications<\/h2>\n

      Sonoma Auto Tech may use artificial intelligence (\u201cAI\u201d), automated assistants, virtual receptionists, and other automated technologies to assist with customer communications and business operations.<\/p>\n

      These systems may be used to answer telephone calls, respond to customer inquiries, provide information about services and pricing, collect vehicle and contact information, schedule or modify appointments, provide business hours or directions, route calls, send text messages, and communicate appointment information to authorized Sonoma Auto Tech personnel.<\/p>\n

      When interacting with an automated or AI-powered system, information you provide may be processed by technology service providers acting on our behalf for purposes such as telephone communications, speech processing, artificial intelligence processing, appointment scheduling, customer relationship management, and SMS messaging.<\/p>\n

      AI-generated information, including pricing or service information, is provided for convenience and may be subject to verification by Sonoma Auto Tech personnel. Final repair recommendations, estimates, authorizations, and charges may depend upon inspection or diagnosis of the vehicle.<\/p>\n

      4. Telephone Communications<\/h2>\n

      When you call Sonoma Auto Tech, your call may be answered or assisted by an automated or AI-powered telephone system.<\/p>\n

      The system may collect and process information you provide during the call for purposes including answering questions, providing pricing or service information, scheduling appointments, routing calls, and assisting our employees with customer service.<\/p>\n

      Where required by applicable law, we will provide appropriate notice or obtain consent before recording telephone conversations.<\/p>\n

      5. SMS\/Text Message Communications<\/h2>\n

      If you provide your mobile telephone number and consent to receive text messages from Sonoma Auto Tech, we may send you SMS or other text messages relating to your interactions with us.<\/p>\n

      Messages may include:<\/p>\n