{"id":3233,"date":"2025-09-21T15:28:04","date_gmt":"2025-09-21T12:28:04","guid":{"rendered":"https:\/\/www.test.lumiasleep.ro\/?page_id=3233"},"modified":"2025-10-19T16:00:44","modified_gmt":"2025-10-19T13:00:44","slug":"politica-de-retur","status":"publish","type":"page","link":"https:\/\/360.era-solutions.com\/lumia-sleep\/politica-de-retur\/","title":{"rendered":"Politica de Retur"},"content":{"rendered":"\t\t
\n\t\t\t\t
\n\t\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t\t

Politica de Retur<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t\t\t\t\t\t

Ultima actualizare: <\/span>21.09.2025<\/span><\/i><\/p>

Ne dorim s\u0103 fi\u021bi pe deplin mul\u021bumit(\u0103) de pernele achizi\u021bionate de pe <\/span>Lumia Sleep<\/b>. Dac\u0103 totu\u0219i nu sunte\u021bi, ave\u021bi dreptul s\u0103 returna\u021bi produsele \u00een termen de 14 zile calendaristice de la data primirii lor, conform <\/span>OUG nr. 34\/2014<\/b>.<\/span><\/b><\/p>

1. Condi\u021bii Generale pentru Retur<\/b><\/b><\/p>

Dreptul de retragere reglementat de <\/span>OUG nr. 34\/2014<\/b> se aplic\u0103 exclusiv produselor achizi\u021bionate prin magazinul online <\/span>Lumia Sleep<\/b>. Produsele cump\u0103rate direct din punctul de lucru <\/span>Lumia Sleep<\/b> sau prin alte modalit\u0103\u021bi offline nu beneficiaz\u0103 de dreptul de retragere de 14 zile.<\/span><\/p>

Produsele pot fi returnate numai dac\u0103:<\/span><\/p>

  • Sunt<\/span> \u00een cutia original\u0103 intact<\/b>.<\/span><\/li>
  • Sunt reambalate <\/span>\u00een ambalajul de plastic original<\/b>, care trebuie sa fie \u00eenchis <\/span>prin lipire<\/b><\/li>
  • Ambalajul de plastic <\/span>NU este rupt<\/b><\/li>
  • Nu prezint\u0103 <\/span>urme de deteriorare<\/b>,<\/span> murd\u0103rie excesiv\u0103<\/b>,<\/span> mirosuri nepl\u0103cute <\/b>sau<\/span> alte semne evidente de utilizare neadecvat\u0103<\/b> care le fac improprii rev\u00e2nz\u0103rii.<\/span><\/li><\/ul>

    2. Pa\u0219i pentru Retur<\/b><\/b><\/p>

    1. Asigura\u021bi-v\u0103 c\u0103 v\u0103 \u00eencadra\u021bi \u00een termenul legal de 14 zile \u0219i c\u0103 produsul respect\u0103 condi\u021biile de mai sus.<\/span><\/li>
    2. Trimite\u021bi un email la <\/span>comenzi@www.test.lumiasleep.ro<\/i><\/b>, specific\u00e2nd num\u0103rul comenzii, produsul returnat \u0219i contul bancar (IBAN) pentru restituirea banilor.<\/span><\/li>
    3. Ambala\u021bi cu grij\u0103 produsul, \u00een cutia original\u0103, astfel \u00eenc\u00e2t s\u0103 nu fie deteriorat \u00een timpul transportului.<\/span><\/li>
    4. Trimite\u021bi coletul la adresa de retur:<\/span><\/li><\/ol>

      Jud. Ilfov, Loc. Pope\u015fti Leordeni, Ora\u015f Pope\u015fti Leordeni, \u015eoseaua OLTENI\u0162EI, Nr. 205, Camera 2, Cod 077160, Tel. 0730097184<\/span><\/b><\/p>

      3. Costurile de Transport<\/b><\/b><\/p>

      Conform <\/span>art. 14 alin. (2)<\/b> din <\/span>OUG nr. 34\/2014<\/b>, consumatorul suport\u0103 costurile directe legate de returnarea produselor, cu excep\u021bia cazului \u00een care comerciantul a fost de acord s\u0103 le suporte sau nu a informat \u00een prealabil consumatorul despre aceste costuri.<\/span><\/p>

      Prin urmare, <\/span>costurile de transport pentru retur revin clientului<\/b>, cu excep\u021bia situa\u021biilor \u00een care produsul este defect sau livrarea a fost eronat\u0103.<\/span><\/b><\/p>

      4. Restituirea Banilor<\/b><\/b><\/p>

      Conform <\/span>art. 13 alin. (1)<\/b> din <\/span>OUG nr. 34\/2014<\/b>, comerciantul ramburseaz\u0103 toate sumele pe care le-a primit drept plat\u0103 din partea consumatorului, f\u0103r\u0103 \u00eent\u00e2rziere nejustificat\u0103 \u0219i, \u00een orice caz, nu mai t\u00e2rziu de 14 zile calendaristice de la data la care este informat cu privire la decizia de retragere.<\/span><\/p>

      • Rambursarea se va efectua prin transfer bancar, \u00een contul IBAN furnizat de dumneavoastr\u0103, cu excep\u021bia cazului \u00een care a\u021bi convenit expres o alt\u0103 modalitate.<\/span><\/li>
      • Conform <\/span>art. 13 alin. (3)<\/b> din <\/span>OUG nr. 34\/2014<\/b>, comerciantul poate am\u00e2na rambursarea p\u00e2n\u0103 la data recep\u021bion\u0103rii produsului returnat sau p\u00e2n\u0103 la prezentarea unei dovezi c\u0103 produsul a fost expediat.<\/span><\/li><\/ul>

        5. Asisten\u021b\u0103<\/b><\/b><\/p>

        Pentru orice \u00eentreb\u0103ri legate de procesul de retur, ne pute\u021bi contacta la:<\/span><\/p>

        \ud83d\udce7 <\/span>comenzi@www.test.lumiasleep.ro<\/b> | \u260e <\/span>0730097184<\/b><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"

        Politica de Retur Ultima actualizare: 21.09.2025 Ne dorim s\u0103 fi\u021bi pe deplin mul\u021bumit(\u0103) de pernele achizi\u021bionate de pe Lumia Sleep. Dac\u0103 totu\u0219i nu sunte\u021bi, ave\u021bi dreptul s\u0103 returna\u021bi produsele \u00een termen de 14 zile calendaristice de la data primirii lor, conform OUG nr. 34\/2014. 1. Condi\u021bii Generale pentru Retur Dreptul de retragere reglementat de OUG nr. 34\/2014 se aplic\u0103 exclusiv\u2026<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-3233","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"\nPolitica de Retur - Lumia Sleep<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/360.era-solutions.com\/lumia-sleep\/politica-de-retur\/\" \/>\n<meta property=\"og:locale\" content=\"ro_RO\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Politica de Retur - Lumia Sleep\" \/>\n<meta property=\"og:description\" content=\"Politica de Retur Ultima actualizare: 21.09.2025 Ne dorim s\u0103 fi\u021bi pe deplin mul\u021bumit(\u0103) de pernele achizi\u021bionate de pe Lumia Sleep. Dac\u0103 totu\u0219i nu sunte\u021bi, ave\u021bi dreptul s\u0103 returna\u021bi produsele \u00een termen de 14 zile calendaristice de la data primirii lor, conform OUG nr. 34\/2014. 1. Condi\u021bii Generale pentru Retur Dreptul de retragere reglementat de OUG nr. 34\/2014 se aplic\u0103 exclusiv\u2026\" \/>\n<meta property=\"og:url\" content=\"https:\/\/360.era-solutions.com\/lumia-sleep\/politica-de-retur\/\" \/>\n<meta property=\"og:site_name\" content=\"Lumia Sleep\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/profile.php?id=61578430123608\" \/>\n<meta property=\"article:modified_time\" content=\"2025-10-19T13:00:44+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/360.era-solutions.com\/lumia-sleep\/wp-content\/uploads\/2025\/07\/Logo_Google_Profile.png\" \/>\n\t<meta property=\"og:image:width\" content=\"720\" \/>\n\t<meta property=\"og:image:height\" content=\"720\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/png\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Timp estimat pentru citire\" \/>\n\t<meta name=\"twitter:data1\" content=\"2 minute\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/360.era-solutions.com\\\/lumia-sleep\\\/politica-de-retur\\\/\",\"url\":\"https:\\\/\\\/360.era-solutions.com\\\/lumia-sleep\\\/politica-de-retur\\\/\",\"name\":\"Politica de Retur - Lumia Sleep\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/360.era-solutions.com\\\/lumia-sleep\\\/#website\"},\"datePublished\":\"2025-09-21T12:28:04+00:00\",\"dateModified\":\"2025-10-19T13:00:44+00:00\",\"breadcrumb\":{\"@id\":\"https:\\\/\\\/360.era-solutions.com\\\/lumia-sleep\\\/politica-de-retur\\\/#breadcrumb\"},\"inLanguage\":\"ro-RO\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\\\/\\\/360.era-solutions.com\\\/lumia-sleep\\\/politica-de-retur\\\/\"]}]},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\\\/\\\/360.era-solutions.com\\\/lumia-sleep\\\/politica-de-retur\\\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Prima pagin\u0103\",\"item\":\"https:\\\/\\\/360.era-solutions.com\\\/lumia-sleep\\\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Politica de Retur\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\\\/\\\/360.era-solutions.com\\\/lumia-sleep\\\/#website\",\"url\":\"https:\\\/\\\/360.era-solutions.com\\\/lumia-sleep\\\/\",\"name\":\"Lumia Sleep\",\"description\":\"Perne Ergonomice\",\"publisher\":{\"@id\":\"https:\\\/\\\/360.era-solutions.com\\\/lumia-sleep\\\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\\\/\\\/360.era-solutions.com\\\/lumia-sleep\\\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"ro-RO\"},{\"@type\":\"Organization\",\"@id\":\"https:\\\/\\\/360.era-solutions.com\\\/lumia-sleep\\\/#organization\",\"name\":\"MORPHO GROUP S.R.L\",\"url\":\"https:\\\/\\\/360.era-solutions.com\\\/lumia-sleep\\\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"ro-RO\",\"@id\":\"https:\\\/\\\/360.era-solutions.com\\\/lumia-sleep\\\/#\\\/schema\\\/logo\\\/image\\\/\",\"url\":\"https:\\\/\\\/360.era-solutions.com\\\/lumia-sleep\\\/wp-content\\\/uploads\\\/2025\\\/07\\\/Logo_Google_Profile.png\",\"contentUrl\":\"https:\\\/\\\/360.era-solutions.com\\\/lumia-sleep\\\/wp-content\\\/uploads\\\/2025\\\/07\\\/Logo_Google_Profile.png\",\"width\":720,\"height\":720,\"caption\":\"MORPHO GROUP S.R.L\"},\"image\":{\"@id\":\"https:\\\/\\\/360.era-solutions.com\\\/lumia-sleep\\\/#\\\/schema\\\/logo\\\/image\\\/\"},\"sameAs\":[\"https:\\\/\\\/www.facebook.com\\\/profile.php?id=61578430123608\",\"https:\\\/\\\/www.instagram.com\\\/lumiasleep\"]}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Politica de Retur - Lumia Sleep","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/360.era-solutions.com\/lumia-sleep\/politica-de-retur\/","og_locale":"ro_RO","og_type":"article","og_title":"Politica de Retur - Lumia Sleep","og_description":"Politica de Retur Ultima actualizare: 21.09.2025 Ne dorim s\u0103 fi\u021bi pe deplin mul\u021bumit(\u0103) de pernele achizi\u021bionate de pe Lumia Sleep. Dac\u0103 totu\u0219i nu sunte\u021bi, ave\u021bi dreptul s\u0103 returna\u021bi produsele \u00een termen de 14 zile calendaristice de la data primirii lor, conform OUG nr. 34\/2014. 1. Condi\u021bii Generale pentru Retur Dreptul de retragere reglementat de OUG nr. 34\/2014 se aplic\u0103 exclusiv\u2026","og_url":"https:\/\/360.era-solutions.com\/lumia-sleep\/politica-de-retur\/","og_site_name":"Lumia Sleep","article_publisher":"https:\/\/www.facebook.com\/profile.php?id=61578430123608","article_modified_time":"2025-10-19T13:00:44+00:00","og_image":[{"width":720,"height":720,"url":"https:\/\/360.era-solutions.com\/lumia-sleep\/wp-content\/uploads\/2025\/07\/Logo_Google_Profile.png","type":"image\/png"}],"twitter_card":"summary_large_image","twitter_misc":{"Timp estimat pentru citire":"2 minute"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/360.era-solutions.com\/lumia-sleep\/politica-de-retur\/","url":"https:\/\/360.era-solutions.com\/lumia-sleep\/politica-de-retur\/","name":"Politica de Retur - Lumia Sleep","isPartOf":{"@id":"https:\/\/360.era-solutions.com\/lumia-sleep\/#website"},"datePublished":"2025-09-21T12:28:04+00:00","dateModified":"2025-10-19T13:00:44+00:00","breadcrumb":{"@id":"https:\/\/360.era-solutions.com\/lumia-sleep\/politica-de-retur\/#breadcrumb"},"inLanguage":"ro-RO","potentialAction":[{"@type":"ReadAction","target":["https:\/\/360.era-solutions.com\/lumia-sleep\/politica-de-retur\/"]}]},{"@type":"BreadcrumbList","@id":"https:\/\/360.era-solutions.com\/lumia-sleep\/politica-de-retur\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Prima pagin\u0103","item":"https:\/\/360.era-solutions.com\/lumia-sleep\/"},{"@type":"ListItem","position":2,"name":"Politica de Retur"}]},{"@type":"WebSite","@id":"https:\/\/360.era-solutions.com\/lumia-sleep\/#website","url":"https:\/\/360.era-solutions.com\/lumia-sleep\/","name":"Lumia Sleep","description":"Perne Ergonomice","publisher":{"@id":"https:\/\/360.era-solutions.com\/lumia-sleep\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/360.era-solutions.com\/lumia-sleep\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"ro-RO"},{"@type":"Organization","@id":"https:\/\/360.era-solutions.com\/lumia-sleep\/#organization","name":"MORPHO GROUP S.R.L","url":"https:\/\/360.era-solutions.com\/lumia-sleep\/","logo":{"@type":"ImageObject","inLanguage":"ro-RO","@id":"https:\/\/360.era-solutions.com\/lumia-sleep\/#\/schema\/logo\/image\/","url":"https:\/\/360.era-solutions.com\/lumia-sleep\/wp-content\/uploads\/2025\/07\/Logo_Google_Profile.png","contentUrl":"https:\/\/360.era-solutions.com\/lumia-sleep\/wp-content\/uploads\/2025\/07\/Logo_Google_Profile.png","width":720,"height":720,"caption":"MORPHO GROUP S.R.L"},"image":{"@id":"https:\/\/360.era-solutions.com\/lumia-sleep\/#\/schema\/logo\/image\/"},"sameAs":["https:\/\/www.facebook.com\/profile.php?id=61578430123608","https:\/\/www.instagram.com\/lumiasleep"]}]}},"_links":{"self":[{"href":"https:\/\/360.era-solutions.com\/lumia-sleep\/wp-json\/wp\/v2\/pages\/3233","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/360.era-solutions.com\/lumia-sleep\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/360.era-solutions.com\/lumia-sleep\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/360.era-solutions.com\/lumia-sleep\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/360.era-solutions.com\/lumia-sleep\/wp-json\/wp\/v2\/comments?post=3233"}],"version-history":[{"count":0,"href":"https:\/\/360.era-solutions.com\/lumia-sleep\/wp-json\/wp\/v2\/pages\/3233\/revisions"}],"wp:attachment":[{"href":"https:\/\/360.era-solutions.com\/lumia-sleep\/wp-json\/wp\/v2\/media?parent=3233"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}